GENERAL TERMS AND CONDITIONS
Data controller details:
Name: Adrienn Neagu-Bodnár, hereinafter referred to as Adan Tours Tenerife
Address: Avenida Valle San Lorenzo 18. Valle de San Lorenzo, Arona 38626 Santa Cruz de Tenerife, Spain
Phone: +34614669155
Web: www.adantours.com
Email: info@adantours.com
Registration number: RGE/250088/2025
Insurance policy number: D2 R18 0001067
Patent and Trademark Office registration number: N-0482985
Please read the following carefully before making a booking on our website. If you do not agree with the terms and conditions below, please do not make your booking.
Bookings made by users through our website are subject to the terms and conditions set out below. By booking services on adantours.com, the user accepts the following terms and conditions. The terms and conditions do not apply to bookings of our services by third parties outside the website.
Website usage
Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these Regulations, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant laws shall apply to the parties without any separate stipulation.
This regulation was amended on 31 May 2025. These Rules shall enter into force on 15 March 2025 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Rules. The Service Provider will publish the amendments on its website 14 days before they enter into force. By using the website, Users/Customers agree that all regulations relating to the use of the website shall automatically apply to them.
Translated with DeepL.com (free version)
The User/Customer, if he/she enters the website/homepage operated by the Service Provider or reads its content in any way – even if he/she is not a registered user of the website/homepage – acknowledges the provisions of the Regulations as binding on him/her. If the User/Customer does not accept the terms and conditions, he/she is not entitled to view the content of the website.
The Service Provider reserves all rights to the website/homepage, any part thereof and the contents appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents appearing on the website/homepage or any part thereof without the written consent of the Service Provider.
Registration, purchase
By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these GTC and the Privacy Policy published on the website. The User is obliged to provide his/her own, real data during the purchase/registration. In the event of false data provided during the purchase/registration or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the User uses its services in another name or with the data of another person. The Service Provider is not liable for any delay in performance or for any other problem or error attributable to data provided incorrectly and/or inaccurately by the User. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.
Make a tour reservation via the website
When booking a trip on our website, you must provide the following information:
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Date
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Select a time
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Number of participants (children, adults)
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Name
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Email address
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Mobile phone number
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Accommodation name
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Data required for billing
The website displays confirmation windows at various points in the booking process that will not allow you to proceed if the required details have not been provided. We cannot guarantee your booking if all required details have not been provided.
To finalize your reservation, you must accept the payment obligation by clicking on the link.
By purchasing, you agree to the terms of use and payment, as well as the cookie policy.
The reservation becomes final when, after successful payment, the written confirmation or voucher arrives at the e-mail address provided by the User on the day before the service.
Purchase tickets via the website
When purchasing tickets on our website, you must provide the following information:
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Date
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Select a time
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Number of participants (children, adults)
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Name
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Email address
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Mobile phone number
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Accommodation name
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Data required for billing
The website displays confirmation windows at various points in the booking process that will not allow you to proceed if the required information has not been provided. We cannot guarantee your booking if all required information has not been provided.
To finalize your reservation, you must accept the payment obligation by clicking on the link.
By purchasing, you agree to the terms of use and payment, as well as the cookie policy.
The reservation becomes final when, after successful payment, the written confirmation or voucher arrives at the e-mail address provided by the User on the day before the service.
Car rental quote request via website
When requesting a car rental quote on our website, you will be asked to provide the following details:
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Date
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Vehicle pick-up location
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Vehicle drop-off location
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Vehicle type
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Name
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Email address
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Mobile phone number
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Home address
The website will display confirmation screens at various stages of the quote request process, which will not allow you to proceed if the required details have not been provided.
To finalise your request, you must click on the submit button to send your request.
In all cases, a response to your request will be sent within 24 hours.
Adan Tours Tenerife car rental partner:
Canary Islands Car, S.L. (CICAR)
Avda. Mamerto Cabrera Medina, s/n, Playa Honda
35509 - San Bartolomé - Lanzarote
Tel.: +34 928 822 900
Email: info@cicar.com
A contractual relationship is established between the car rental partner and the User/Customer, which is governed by a separate contract between the parties at the airport or hotel.
Adan Tours Tenerife does not take any money in connection with the car rental, the car rental service is payable to the car rental partner at the time of car pick-up.
The car rental service is subject to the contractual conditions of the partner, Adan Tours Tenerife cannot be held responsible for any breach of contract by the partner, in particular if the car is not available at the agreed time or if the partner provides an unsuitable car.
Car rental is subject to the contractual conditions of the partner and Adan Tours Tenerife cannot be held responsible for any breach of contract by the partner, in particular if the car is not available at the time specified or if the partner provides an unsuitable car.
If the User/Customer wishes to cancel the rental, he/she may do so in accordance with the contractual conditions of the partner.
Prices
The price of the services is always indicated in EUR and includes the applicable VAT.
Payment - Stripe (Credit Card Payment) for Online Orders
I consent to the transfer of the following personal data stored by Adrienn Neagu-Bodnár in the adantours.com user database to Stripe (510 Townsend Street San Francisco, CA 94103, USA) as data controller. The data transferred will include name, e-mail address, country.
The nature and purpose of the processing activities carried out by the data processor can be found in the Stripe Privacy Notice at the following link: https://stripe.com/en-hu/privacy
If there is an error or omission in the products or prices in the webshop or on the order form, we reserve the right to correct it. In such a case, we will inform the customer of the new information immediately after the error has been detected or corrected. The buyer may then confirm the order once more or either party may withdraw from the contract.
The total amount payable includes all costs based on the order summary and confirmation letter. The invoice and information on the right of withdrawal will be sent to the customer by e-mail.
After entering the data, the User/Customer can click on the ‘payment’ button to send the order.
The User/Customer will receive a confirmation via email after sending the order. The Service Provider disclaims responsibility for failure to receive the confirmation on time if the User/Customer provided incorrect data during registration/order, or if the inbox associated with their account is full and cannot receive messages.
Order processing is automatic. The Service Provider will always confirm electronically when the order can be fulfilled.
General Delivery Deadline: Within 1 business day from the payment. If the Service Provider and the User/Customer have not agreed on a specific delivery time, the Service Provider must complete the order at the time or within the timeframe specified by the User/Customer. If no deadline is set, the Service Provider is obligated to fulfill the order within thirty days from the date of the order's receipt by the Service Provider.
The Service Provider shall not be liable for any unannounced changes to the technical specifications, typographical errors or omissions, or for reasons beyond its control. The Service Provider reserves the right to reject orders already confirmed in whole or in part. Partial fulfilment may only take place after consultation with the User/Orderer.
Intermediary activity (accommodation, car rental, excursion mediation, ticket sales)
As part of the service, the Service Provider provides direct telephone or written (e-mail) contact with its employees for guests interested in the mediated accommodations / excursions, within which the process of requesting a quote, preparing a quote, ordering, confirming, fulfilling and invoicing takes place.
Error correction process
If you notice an error in your booking after completing the process, please contact our customer service immediately by phone at +34614669155 or by email at info@adantours.com so that we can try to correct the error as quickly and to the greatest extent possible.
Changes, deletions
Excursions
All bookings can be cancelled free of charge up to 48 hours before booking. Cancellation within 48 hours or no show will result in a non-refundable deposit. All cancellations must be confirmed in writing to info@adantours.com.
Accommodation
All cancellations must be confirmed in writing to info@adantours.com. If the User/Orderer wishes to cancel the reservation of accommodation, he/she may do so in accordance with the contractual cancellation conditions of the partner. Cancellation information will be included in the confirmation and the accommodation voucher in all cases.
Vehicle rental
All cancellations must be confirmed in writing to info@adantours.com. If the User/Customer wishes to cancel the rental, he/she may do so in accordance with the contractual terms of the partner.
In case of doubt, please contact us at +34614669155 or by e-mail at info@adantours.com, indicating the reservation number or the User's identity.
Consumer dispute management
The available electronic contact for complaint handling is: info@adantours.com
The User may initiate proceedings at the competent conciliation body if the resolution of his complaint with the program organizer has not led to a result. Information about the conciliation bodies can be found at http://www.fogyasztovedelem.kormany.hu. The parties shall strive to reach an agreement in all disputed issues. Failing this, the Hungarian version shall prevail in the interpretation of this contract and its annexes.
The parties agree to the exclusive jurisdiction of the courts of the place where the Organizer has its registered office, within the limits set out in the regulation, and to Spanish law as the applicable law, in accordance with the provisions of Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters and Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), and to the law governing the contract between the parties.
In accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer online dispute resolution), a trader established in the Union involved in online sales or service contracts must display an electronic link to the online dispute resolution platform on the website for the purpose of informing consumers. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU
Other provisions
Adan Tours Tenerife does not assume responsibility for the accuracy, reliability, or completeness of the content posted on the website, but will do everything expected of it to ensure the integrity of the content.
Users use the website solely at their own risk. Adan Tours Tenerife is not liable for any damage resulting from incorrect, faulty or incomplete content.
The user acknowledges that Adan Tours Tenerife is not responsible for any errors in the user's computer, damage caused by a virus, or any loss of data.