GENERAL TERMS AND CONDITIONS

Data controller details:

Name: Adrienn Neagu-Bodnár, hereinafter referred to as Adan Tours Tenerife

Address: Avenida Valle San Lorenzo 18. Valle de San Lorenzo, Arona 38626 Santa Cruz de Tenerife, Spain

Phone: +34614669155

Please read the following carefully before making a booking on our website. If you do not agree with the terms and conditions below, please do not make your booking.

Bookings made by users through our website are subject to the terms and conditions set out below. By booking services on adantours.com, the user accepts the following terms and conditions. The terms and conditions do not apply to bookings of our services by third parties outside the website.

Website usage

Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these Regulations, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant laws shall apply to the parties without any separate stipulation.

These regulations are effective from March 15, 2025 and will remain in effect until revoked. The Service Provider is entitled to unilaterally amend the Regulations. The Service Provider will publish the amendments on its website 14 days before they come into force. By using the website, Users/Orderers agree that all regulations related to the use of the website are automatically applicable to them.

The User/Customer, if he/she enters the website/homepage operated by the Service Provider or reads its content in any way – even if he/she is not a registered user of the website/homepage – acknowledges the provisions of the Regulations as binding on him/her. If the User/Customer does not accept the terms and conditions, he/she is not entitled to view the content of the website.

The Service Provider reserves all rights to the website/homepage, any part thereof and the contents appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents appearing on the website/homepage or any part thereof without the written consent of the Service Provider.

Registration, purchase

By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these GTC and the Privacy Policy published on the website. The User is obliged to provide his/her own, real data during the purchase/registration. In the event of false data provided during the purchase/registration or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the User uses its services in another name or with the data of another person. The Service Provider is not liable for any delay in performance or for any other problem or error attributable to data provided incorrectly and/or inaccurately by the User. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

Make a tour reservation via the website

When booking a trip on our website, you must provide the following information:

Date
Select a time
Number of participants (children, adults)
Name
Email address
Mobile phone number
Accommodation name
Data required for billing

The website displays confirmation windows at various points in the booking process that will not allow you to proceed if the required details have not been provided. We cannot guarantee your booking if all required details have not been provided.

To finalize your reservation, you must accept the payment obligation by clicking on the link.

By purchasing, you agree to the terms of use and payment, as well as the cookie policy.

The reservation becomes final when, after successful payment, the written confirmation or voucher arrives at the e-mail address provided by the User on the day before the service.

Purchase tickets via the website

When purchasing tickets on our website, you must provide the following information:

Date
Select a time
Number of participants (children, adults)
Name
Email address
Mobile phone number
Accommodation name
Data required for billing

The website displays confirmation windows at various points in the booking process that will not allow you to proceed if the required information has not been provided. We cannot guarantee your booking if all required information has not been provided.

To finalize your reservation, you must accept the payment obligation by clicking on the link.

By purchasing, you agree to the terms of use and payment, as well as the cookie policy.

The reservation becomes final when, after successful payment, the written confirmation or voucher arrives at the e-mail address provided by the User on the day before the service.

Request a quote for accommodation via the website

When requesting a quote for accommodation on our website, you will be asked to provide the following information:

Name of accommodation
Date
Select room type
Number of participants (children, adults)
Name
Email address
Mobile phone number
Address

The website will display confirmation windows at various stages of the request process, which will not allow you to continue if the required information has not been provided.

To finalise your request, you must click on the submit button to send your request.

In all cases, the request will be answered within 24 hours. Adan Tours Tenerife will send its offer to the User/Customer within 24 hours. The User/Customer will have the possibility to accept the offer within the time limit indicated by Adan Tours Tenerife. The acceptance of the offer will always be made in writing by the User/Customer to the email address info@adantours.com.

Once the offer has been accepted, Adan Tours Tenerife will send the User/Customer the payment information and the amount to be paid. After the payment of the accommodation fee, Adan Tours Tenerife will book the accommodation with the accommodation provider on the basis of the information provided and will provide the User/Orderer with a voucher to use the accommodation with the accommodation provider.

If the User/Orderer wishes to cancel the reservation, he/she may do so in accordance with the cancellation terms of the partner.

Car rental quote request via website

When requesting a car rental quote on our website, you will be asked to provide the following details:

Date
Vehicle pick-up location
Vehicle drop-off location
Vehicle type
Name
Email address
Mobile phone number
Home address

The website will display confirmation screens at various stages of the quote request process, which will not allow you to proceed if the required details have not been provided.

To finalise your request, you must click on the submit button to send your request.

In all cases, a response to your request will be sent within 24 hours.

Adan Tours Tenerife car rental partner:

Canary Islands Car, S.L. (CICAR)

Avda. Mamerto Cabrera Medina, s/n, Playa Honda

35509 - San Bartolomé - Lanzarote

Tel.: +34 928 822 900

Email: info@cicar.com

A contractual relationship is established between the car rental partner and the User/Customer, which is governed by a separate contract between the parties at the airport or hotel.

Adan Tours Tenerife does not take any money in connection with the car rental, the car rental service is payable to the car rental partner at the time of car pick-up.

The car rental service is subject to the contractual conditions of the partner, Adan Tours Tenerife cannot be held responsible for any breach of contract by the partner, in particular if the car is not available at the agreed time or if the partner provides an unsuitable car.

Car rental is subject to the contractual conditions of the partner and Adan Tours Tenerife cannot be held responsible for any breach of contract by the partner, in particular if the car is not available at the time specified or if the partner provides an unsuitable car.

If the User/Customer wishes to cancel the rental, he/she may do so in accordance with the contractual conditions of the partner.

Travel package

dan Tours Tenerife provides the travel package through its partner

Mario Viajes SLU hereinafter referred to as tour operator

Calle Montana Clara Nr 6, CC Laurisilva Local 6I, 38679 Adeje, Santa Cruz de Tenerife

E-mail address: office@marioviajes.com

Tourist license number: I-AV-0003355. 2

The travel contract is concluded directly between the User/Orderer and the Tour Operator, provided that the Travel has been ordered by the User via email, confirmed by the Tour Operator and the required deposit has been paid by the User/Orderer.

The advertised package price includes: airfare Budapest-Tenerife-Budapest direct flight on the advertised dates, 20kg checked baggage per person, 1 piece of max. 40 x 30 x 20 cm carry-on baggage per person, seat, accommodation in selected room type, selected meals, transfers on the Reina Sofia airport-hotel-Reina Sofia airport route in Tenerife, VAT, taxes and other compulsory charges (in particular airport taxes)

The package price does not include the cost of travel cancellation insurance. The participation fee under the travel offer does not include the User's/customer's accident, sickness and baggage insurance or cancellation insurance. The User/Customer acknowledges that he/she will arrange for such insurance on his/her own or, if he/she does not wish to take out such insurance, will bear all the consequences thereof. If the User/Customer does not have accident, sickness and luggage insurance during the trip, the Tour Operator and Adan Tours Tenerife shall not be liable to reimburse any costs arising from the lack of such insurance.

Payment of the package price can be made directly to the bank account of Adan Tours Tenerife by bank transfer or by credit card (reference number is the travel order number). The price of the travel package must be paid in euros by theUser/Customer

In the case of a travel contract, the tour operator may increase the service fee no later than 20 days before the start of the journey if this is caused by:

changes in transport costs (including fuel costs), taxes, duties and other compulsory charges related to the partial services undertaken in the travel contract (in particular resort fees, anchorage fees, airport charges, sports event entrance fees), changes in the exchange rate of the foreign currency according to the indicator specified in the contract with the tour operator's agent.

The reason for the increase shall be communicated to the User/Customer at the same time as the increase is communicated. If the fee increase exceeds 8%, or if the Tour Operator intends to substantially modify the terms of the contract, or if the programme has been substantially changed, the User/Customer shall have the right to withdraw from the contract without paying the penalty or to modify the contract. The User/Customer must inform Adan Tours Tenerife immediately of his/her choice between these rights. If the User/Customer withdraws from the contract for the above reason in the event of an increase in the fee of more than 8%, the User/Customer may request a substitute (part) service of the same or higher value, or may claim reimbursement of the fee paid or the right to compensation for the damage suffered.

The contract must be amended if the User/Customer wishes to modify the travel service already ordered and the Tour Operator is able to undertake the modification. If the obligation to pay a penalty payment as stipulated in these travel conditions applies, the amendment made as specified in this clause shall not release the User/Customer from the obligation to pay the penalty payment.

The User/Orderer may assign his/her rights under the contract with the Tour Operator to a third party who complies with the terms and conditions of the trip, the User/Orderer's Guide and the information provided on the website. The User/Customer shall inform the Tour Operator of the assignment immediately and in writing. The User/Orderer acknowledges that the assignor (User/Orderer) and the assignee (third party) are jointly and severally liable for any contractual obligations incurred prior to the assignment and for any additional costs proven to have arisen as a result of the assignment.

In the case of a travel contract, the deposit payable at the time of application is 40% of the service fee. The remaining amount must be paid no later than 60 days before the start of the trip, unless the contract with a foreign agent of Adan Tours Tenerife imposes a stricter obligation on Adan Tours Tenerife, in which case the User/Customer information will always provide clarification. If the User/Customer fails to comply with the payment deadlines set out in the contract, the Tour Operator may withdraw from the contract, in which case the advance payment made by the User/Customer shall be forfeited to the Tour Operator as a penalty.

In the case of a travel contract, if the application is made within 90 days prior to the trip, the User/Customer must pay 100% of the fee if the order is accepted.

If the User/Orderer acts through a certified agent, the rights and obligations arising from the contract concluded by the agent shall become the responsibility of the authorised User/Orderer. The authorised representative shall immediately hand over all documents and information in his possession relating to the contract to the authorised user/customer. The person acting as agent shall be fully liable for any damages and costs arising from the improper performance of the authorization and any unauthorized procedure.

It is the responsibility of the User/Customer to obtain and ensure the availability of valid documents (passport, identity card in card format within the Schengen area) required for travel abroad, for the lack of which Adan Tours Tenerife does not accept any liability. The User/Customer shall be responsible for compliance with visa, customs, foreign exchange and public health regulations, and any costs and damages arising from failure to comply with or breach of these regulations shall be borne by the User/Customer. If, due to non-compliance with these provisions, the User/Customer is unable to participate in the trip, he/she shall be deemed not to have commenced the trip and the Tour Operator's cancellation conditions shall apply. The User/Customer may obtain information on the conditions of entry and the necessary documentation from the Tour Operator's contact details and the website of the Ministry of Foreign Affairs. In the case of passengers who are not Hungarian citizens, the Tour Operator draws the attention of the Passenger to the need to obtain information from the competent embassy on the entry regulations applicable to him/her before travelling to the country in question.

The tour operator may set a minimum number of participants for the trip. In such a case, the minimum number of participants shall be a condition for the trip to be carried out. Once the minimum number of participants has been reached, the tour operator shall notify passengers who have already booked. If the minimum number of participants has not been reached, the tour operator may cancel the travel contract up to 20 days before the date of travel. In such a case, the tour operator shall not be obliged to compensate the passenger for any loss incurred as a result of the cancellation.

Withdrawal, Penalty

In the case of a travel contract, the Tour Operator may withdraw from the contract by giving written notice no later than 20 days before the start of the trip.

In the case of a travel contract, if the Tour Operator withdraws from the travel contract for reasons not in the interest of the User/Customer (in particular, the failure of the User/Customer to pay the price of the travel within the time limit shall be considered to be in the interest of the User/Customer, or the User/Customer fails to provide the Tour Operator with the data necessary for the organisation of the trip), the User/Customer may request a substitute (part) service of the same or higher value, or claim reimbursement of the fee paid, or the right to compensation for any damage incurred.

In the case of a travel contract, the User/Orderer has the right to withdraw from the travel contract already concluded at any time, but in the cases specified in this contract, the User/Orderer will be liable to pay a penalty. The withdrawal must be communicated in writing to Adan Tours Tenerife, which means a withdrawal communicated by electronic mail or by post, as agreed by the parties. In both cases, the date of exercise of the right of withdrawal is the date of dispatch of the notice of withdrawal.

Without paying any deposit, the User/Customer may withdraw from the contract prior to the conclusion of the travel contract (which is typically before the payment of the deposit) and up to 60 days prior to the date of travel, or in the cases specifically mentioned in this travel contract. For some trips, the cancellation period free of charge may be longer, as specified in the information for the specific trip. In the event that the travel package includes an air ticket, the User/Orderer acknowledges that the rules applicable to air transport by air are those applicable to air passenger transport, which are in any case available on the website of the airline concerned.

If the Passenger:

cancels the contract on the 46th day before the day of travel in the case of a trip including accommodation, the cancellation is free of charge;

cancels the contract on the 45th - 31st day before the day of travel in the case of a trip without accommodation. In the case of cancellation of a trip without accommodation, the cancellation fee shall be 40% of the service fee payable to the Service Provider as a penalty

in the case of cancellation of a trip with accommodation included in the contract between 30 and 16 days before the day of travel, the penalty shall be 60% of the service fee,

in any case of cancellation on or after 15 days before the day of travel, the penalty shall be 100% of the service fee.

In the event of non-appearance without cancellation (withdrawal), the amount already paid by the User/Customer will not be refunded and the User/Customer may be charged a penalty for the service fee not yet paid.

The User/Orderer acknowledges that by ordering an optional programme, the fee will be increased by the fee for the optional programme. The total (payable) amount of the fee will be accurately recorded on the order, reservation and confirmation email attached to these travel conditions and confirmed by Adan Tours Tenerife.

In the event of cancellation, the Tour Operator is entitled to deduct the amount due to him as a penalty from the price. The remaining amount is due to the User/Customer. If the amount paid by the User/Customer does not cover the amount of the penalty to which the Tour Operator is entitled, the User/Customer shall pay the amount or the difference to the Tour Operator within 8 days of the date of cancellation (or, in the event of cancellation or failure to give notice, of the date of commencement of the journey) at the latest.

If the User/Customer is unable to travel due to the lack of the necessary documents for travel, or if his/her relative cancels the trip for the same reason, he/she shall pay the applicable penalty as set out above.

The Tour Operator informs the User/Customer that the travel contract is not subject to the right of withdrawal or termination without notice within 14 days without giving reasons as provided for in the Regulation on contracts between persons who are not members of the same family.

If the User/Customer pays for an optional programme but this is cancelled due to a lack of sufficient applicants, the Tour Operator shall refund the amount paid to the User/Customer without deduction. If the User/Customer interrupts the trip for any reason after the start of the trip or does not use a service of his/her own accord, he/she shall not be entitled to a refund of the price of the services not used.

If the destination or the route to the destination is in an area which, after the conclusion of the travel contract, is included in the list of ‘not recommended’ destinations and areas on the website of the central government body headed by the Minister of Foreign Affairs, the Tour Operator is obliged to provide a substitute service of equal or higher value. If the substitute service is of a lower value than the original, the Tour Operator shall reimburse the User/Customer for the difference in price. In this case, the User/Customer may withdraw from the contract. If he accepts the substitute service, the parties shall amend the travel contract or

If the User/Customer withdraws from the contract pursuant to paragraph 2 above, the Tour Operator shall immediately refund the full amount of the fee paid.

efective performance, complaints

Adan Tours Tenerife is responsible for the performance of the services contracted in accordance with the present travel conditions. If the Tour Operator fails to perform in accordance with the contract, it shall be obliged to reduce the fee proportionally. The Tour Operator shall not be obliged to reduce the fee if the User/Customer does not use the service or a part of the service of his own accord or for reasons within his control. If the Tour Operator is unable to provide a substantial part of the services under the travel contract after the start of the journey, it shall be obliged to replace them with another part of equivalent value. If the value of such a part-service exceeds the value of the part-service not provided, the difference in cost shall not be passed on to the User/Customer. If the Tour Operator is unable to provide such a substitute part-service or if the User/Customer reasonably refuses to accept it, the Tour Operator shall, in the case of a travel contract, if the User/Customer so requests, arrange for and bear the cost of transporting the User/Customer to the place of departure or to another place of return in the country of destination acceptable to the Passenger and reimburse the amount paid less the value of the part-services used.

The User/Customer shall immediately notify Adan Tours Tenerife of any defects in the performance of the service contracted in the travel contract; the User/Customer shall be liable for any damage resulting from any delay in notification.

Flight

If the travel contract (also) includes carriage by air, the rules of the airline operating the passenger air service and the rules applicable to the carriage of passengers by air at the time of performance of the carriage shall apply. The liability of air carriers acting as intermediaries for the Service Provider shall be governed by the provisions of Act XXVIII of 1936, as amended by Act 19 of 1964, and the Warsaw International Convention of 1929, as amended by Act XXXIV of 2005 and supplemented by Act XXXV of 2005, and the Montreal International Convention of 1999, promulgated by Act VII of 2005.The User/Customer shall notify Adan Tours Tenerife of any defect in the performance of the service contracted in the travel contract without delay; the User/Customer shall be liable for any damage resulting from any delay in notification.

Prices

The price of the services is always indicated in EUR and includes the applicable VAT.

Payment - Stripe (Credit card payment)

I consent to the transfer of the following personal data stored by Adrienn Neagu-Bodnár in the adantours.com user database to Stripe (510 Townsend Street San Francisco, CA 94103, USA) as data controller. The data transferred will include name, e-mail address, country.

The nature and purpose of the processing activities carried out by the data processor can be found in the Stripe Privacy Notice at the following link: https://stripe.com/en-hu/privacy

If there is an error or omission in the products or prices in the webshop or on the order form, we reserve the right to correct it. In such a case, we will inform the customer of the new information immediately after the error has been detected or corrected. The buyer may then confirm the order once more or either party may withdraw from the contract.

The total amount payable includes all costs based on the order summary and confirmation letter. The invoice and information on the right of withdrawal will be sent to the customer by e-mail.

After entering the data, the User/Customer can click on the ‘payment’ button to send the order.

Felhasználó/Megrendelő e-mail-ben a megrendelés elküldését követően visszaigazolást kap. Szolgáltató kizárja a visszaigazolási felelősségét, ha a visszaigazolás azért nem érkezik meg időben, mert Felhasználó/Megrendelő rossz adatokat adott meg regisztrációja/megrendelése során, vagy a fiókjához tartozó tárhely telítettsége miatt nem tud üzenetet fogadni.

A megrendelések feldolgozása automatikusan történik. Szolgáltató minden esetben elektronikus úton visszaigazolja, hogy mikor tudja teljesíteni a megrendelést.

Általános teljesítési határidő, a fizetéstől számított 1 munkanapon belül. Ha Szolgáltató és Felhasználó/Megrendelő a teljesítés időpontjában nem állapodtak meg, úgy a Szolgáltató a Felhasználó/Megrendelő felszólításában meghatározott időpontban vagy időn belül, felszólítás hiányában legkésőbb a megrendelésnek Szolgáltatóhoz való megérkezésétől számított harminc napon belül köteles a szerződés szerinti teljesítésre.

The Service Provider shall not be liable for any unannounced changes to the technical specifications, typographical errors or omissions, or for reasons beyond its control. The Service Provider reserves the right to reject orders already confirmed in whole or in part. Partial fulfilment may only take place after consultation with the User/Orderer.

Intermediary activity (accommodation, car rental, excursion mediation, ticket sales)

As part of the service, the Service Provider provides direct telephone or written (e-mail) contact with its employees for guests interested in the mediated accommodations / excursions, within which the process of requesting a quote, preparing a quote, ordering, confirming, fulfilling and invoicing takes place.

Error correction process

If you notice an error in your booking after completing the process, please contact our customer service immediately by phone at +34614669155 or by email at info@adantours.com so that we can try to correct the error as quickly and to the greatest extent possible.

Changes, deletions

Excursions

All bookings can be cancelled free of charge up to 48 hours before booking. Cancellation within 48 hours or no show will result in a non-refundable deposit. All cancellations must be confirmed in writing to info@adantours.com.

Accommodation

All cancellations must be confirmed in writing to info@adantours.com. If the User/Orderer wishes to cancel the reservation of accommodation, he/she may do so in accordance with the contractual cancellation conditions of the partner. Cancellation information will be included in the confirmation and the accommodation voucher in all cases.

Vehicle rental

All cancellations must be confirmed in writing to info@adantours.com. If the User/Customer wishes to cancel the rental, he/she may do so in accordance with the contractual terms of the partner.

In case of doubt, please contact us at +34614669155 or by e-mail at info@adantours.com, indicating the reservation number or the User's identity.

Consumer dispute management

The available electronic contact for complaint handling is: info@adantours.com

The User may initiate proceedings at the competent conciliation body if the resolution of his complaint with the program organizer has not led to a result. Information about the conciliation bodies can be found at http://www.fogyasztovedelem.kormany.hu. The parties shall strive to reach an agreement in all disputed issues. Failing this, the Hungarian version shall prevail in the interpretation of this contract and its annexes.

The parties agree to the exclusive jurisdiction of the courts of the place where the Organizer has its registered office, within the limits set out in the regulation, and to Spanish law as the applicable law, in accordance with the provisions of Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters and Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), and to the law governing the contract between the parties.

In accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer online dispute resolution), a trader established in the Union involved in online sales or service contracts must display an electronic link to the online dispute resolution platform on the website for the purpose of informing consumers. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

Other provisions

Adan Tours Tenerife does not assume responsibility for the accuracy, reliability, or completeness of the content posted on the website, but will do everything expected of it to ensure the integrity of the content.

Users use the website solely at their own risk. Adan Tours Tenerife is not liable for any damage resulting from incorrect, faulty or incomplete content.

The user acknowledges that Adan Tours Tenerife is not responsible for any errors in the user's computer, damage caused by a virus, or any loss of data.