FREQUENTLY ASKED QUESTIONS
What does Adan Tours Tenerife offer? Adan Tours Tenerife provides tailor-made experiences in Tenerife, including private and group island discovery tours, boat trips, gastronomic experiences, cultural and entertainment programs, as well as full VIP arrangements.
What types of tours can be booked with Adan Tours Tenerife? Our offerings include volcano tours, city sightseeing programs, beach and boat trips, as well as unique gastronomic experiences. We organize island discovery tours, gastronomy tours, and cultural excursions, allowing our guests to explore Tenerife’s natural beauty and cultural heritage. Our programs are available in group formats as well as exclusive, private experiences. Private experiences are fully customizable—every detail is tailored to your preferences, interests, and schedule, ensuring a truly unique and premium experience. In all arrangements, we take into account our guests’ individual needs to make sure the experience perfectly matches their expectations.
What languages are the guided tours available in? During the tours, multilingual, officially licensed guides are available. Tours are offered in the following languages: Hungarian, Romanian, English, Spanish, German, and French. Our goal is to ensure that guests can explore Tenerife comfortably and with complete information in their preferred language.
How long are the tours? The duration of our tours varies depending on the selected program: Full-day tours: usually 8–9 hours, depending on traffic and the route. Half-day tours: approximately 4–5 hours, also depending on traffic conditions. The exact duration is always confirmed in advance to ensure the program fits comfortably into your schedule.
What does VIP arrangement mean? VIP arrangements include full personal assistance, flexible program and travel planning (in collaboration with our tour operator partner), and discreet, premium service covering every detail of your experience.
How can I book a personalized trip or tour? The first step in booking is a detailed consultation of your preferences. We assess your interests, schedule, and expectations, and based on this, we create a customized program or a complete travel package. The full travel package is always arranged through our official tour operator partner, ensuring legal compliance and a high standard of service. Booking options: By e-mail By phone Via our social media pages Through WhatsApp Every trip and program is fully personalized, so the experience perfectly matches your preferences and delivers a truly premium service.
What family-friendly programs does Adan Tours Tenerife offer? Adan Tours Tenerife offers a variety of family-friendly experiences, tailored to the age and interests of children. Some popular examples include: Water parks: Siam Park and Aqualand Zoos: Loro Park and Jungle Park Easy hiking in Anaga: “The Enigmatic Forest” Watching pilot whales and bottlenose dolphins in their natural habitat Submarine exploration Family-friendly beaches: Las Teresitas and Playa de Troya Leisure activities in Santa Cruz: García Sanabria Park or the Museum of Illusions Star gazing on Teide These are just a few examples. The selection of programs depends on the children’s age, interests, and the family’s preferences. During the initial consultation, we take these factors into account and provide more detailed information and additional personalized suggestions to ensure a truly memorable family experience.
What programs does Adan Tours Tenerife offer for couples? Adan Tours Tenerife offers special, romantic, and memorable experiences for couples to fully enjoy the magical atmosphere of Tenerife. Some examples include: Sunset boat trips – in an exclusive setting Picnics in a secluded part of the island – romantic and peaceful locations Wine tasting – sampling local wines in a charming environment Romantic photoshoots – with professional photographers at the island’s most beautiful spots Stylish evening cabaret shows with dinner – a unique and elegant night out for couples All these programs are fully customizable, taking into account the couple’s interests and schedule, ensuring a truly unforgettable experience.
How can programs and travel packages be paid for? Travel packages: Payment for travel packages is made according to the tour operator’s payment terms. Upon booking, clients receive a deposit request letter outlining the payment details. Payment is made via bank transfer. Individual programs: Programs can be booked in advance, with payment taking place on a pre-agreed day after arrival. Payment methods: credit/debit card or cash Tickets for the program are handed over at the time of payment This ensures a secure, transparent, and convenient process for all participants.
How can the booked date be changed for a travel package or program? Travel packages: Date changes are possible after consultation with the tour operator, taking into account the availability of accommodations and flights. Any price differences will be communicated by the tour operator. Individual programs: Most programs allow free date changes up to 48 hours before the booked day. Changes always require prior consultation and are subject to program availability.
What are the cancellation policies for programs and travel packages? The cancellation policies are always determined by the individual service provider. Policies may vary depending on the program or travel package. It is not possible to deviate from these rules.
What happens if a booked program is canceled due to weather? If a program cannot take place due to weather conditions, Adan Tours Tenerife will notify all participants. Whenever possible, an alternative date will be offered for the program. If the program cannot be rescheduled, the full booking amount will be refunded. This ensures that guests remain safe and do not lose money due to unfavorable weather conditions.